The Service Factor Virtual Workshop

Investment
per person + GST

$179

Getting Everyone On The Same Service Page

By the end of the program participants will have rediscovered the importance of both internal and external customer service.
They will be able to develop strategies and techniques to provide positive, passionate and professional service to both their customers and across their organisation.
Participants will create a shared understanding and language to drive the service factor across their team or organisation.

The Service Factor Model
Internal Vs. External Service
Your Most Important Customers
Servile Or Service
The Customer Service Gene
Meeting Customer Expectations – Systems And Style
Teaching People To Care
Going Above And Below Expectations
Handling Criticism – A Complaint Is A Gift

“The course and the trainer was really engaging. Its definitely worth doing whether your role is customer focused or not.” Sarah O'Connor,Teacher's Union Health Fund

“The program was both internally and externally focussed which is great for a corporate services team whose main customers are internal. It provided an action plan to focus on key areas where customer service can be improved and team behaviours monitored by the team.” Laurie Ellis,Mitchell Shire Council

“Efficient and effective systems combined with a flexible and positive style while looking at a complaint as a gift leads to exceptional customer service that exceeds customers' expectations.” Martina Rasmussen,Frankston City Libraries

🔔 The Proteus offices across Australia will close at 12:30pm (AEDT)
on Friday 20th December 2024 and will reopen on Monday 6th January 2025.