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The Service Factor
“A customer-centric strategy FUTURE PROOFS your business.” - Matt Church
What Matt Church, Australian Author and Public Speaker was really saying, is that if we get our customers, understand what they need, and give exceptional service to them, it stops us from becoming redundant and keeps us relevant to our most important people – our customers.
Unfortunately, the reality is that in a fast paced world, customer service has in many cases taken a backward step in a lot of businesses and unless we give it the attention it needs, it will come back to bite us and our businesses.
However, the only way we can do this is to ensure that everyone is working towards the same goal and that every person in the organisation understands what GREAT customer service really means in their environment and what is expected of them in delivering that service.
So, welcome to Proteus' Customer Service Week from 15th – 19th July, where we will endeavour to put the focus right back on delivering exceptional service and therefore ‘future proofing’ our businesses.
Throughout the week we will be sharing concepts and ideas to help you and your teams provide overall better service, but we will also be conducting a half-day workshop for teams called The Service Factor. This program is a must for people and organisations who truly recognise the importance of providing GREAT service and want their teams to reflect that.
We know that these workshops will sell out around Australia, so book your team in now so that you don’t miss out.
So, how about joining us and declaring 15th – 19th July as Customer Service Week in your organisation.
Put Service back on top of your team’s agenda!
Des Penny - Co-CEO
Proteus Leadership
We are incredibly sad to see Tony Peterson leave Proteus after almost 9 years. Tony is leaving to become a minister of religion, so we knew that his new boss would be a tough one to argue with, if we tried to keep him.
But seriously, Tony has been an awesome asset to our team, and we will miss him greatly, as I know many of our clients also will, but we also wish him well in his new adventure.
Thank you Tony, and Best Wishes from the Proteus Team
Congratulations to Phoebe and husband Gerry on the birth of their beautiful little girl Hannah. Phoebe has worked as a designer at Proteus for the past 12 months.
We are all thrilled for you both and can’t wait to see Hannah.
Richard Dore kicks off the first Positive Culture Day in 2019 at Fraser Suites in Sydney last week. Approximately 45 participants from a diverse range of industries participated in this exciting event. Check out our website for the next scheduled event in your area.
Every week we post inspirational articles, events and information on LinkedIn and we would love you to be a part of that. So, if you would like to follow Proteus Leadership on LinkedIn and keep informed, then click on the button below.
In an exciting world of technological advancement, unfortunately our attention to service has taken a back seat and it is time to bring it back to the forefront in our businesses.
No matter how good your product is, unless it is connected to great service and walking in the shoes of your clients, it will never reach its potential. Great service is everyone’s responsibility.
This workshop will help to get everyone on the same great service page.
“This seminar was very informative, fast-paced, and engaging. It's delivered in a high-energy, impactful way without the weightiness of lengthy discussion.”
Natalie Lockett - Vinpac International
“The program was both internally and externally focussed, which is great for a corporate services team whose main customers are internal. It provided an action plan to focus on key areas where customer service can be improved and team behaviours monitored by the team.”
Laurie Ellis - Mitchell Shire Council
“Efficient and effective systems, combined with a flexible and positive style, while looking at a complaint as a gift leads to exceptional customer service that exceeds customers' expectations.”
Martina Rasmussen - Frankston City Libraries