The People You Meet - Proteus Leadership I Leadership I Programs I Events
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Des Bit

The People You Meet

Hi everyone,

I just have to say, I love being in the field of Professional Development and one of the reasons is because of the people that I have had the chance to meet during my journey. So, I thought I would introduce you to some of them this week.

Here is a chapter from my book ‘Life Eyes’ that I got the chance to read at one of our Proteus Breakfast events.

I hope you enjoy it and like me, realise again that everyone who comes across our path has something to teach us, if we are listening.

Have a great week.

Des Penny
Co-CEO & Founder

Proteus Leadership


New Social Media Badges For
Multi-Session Programs & The Complete Leader

On completion of a Multi-Session program and The Complete Leader Certificate Program with Proteus, participants will now not only be able to download their own certificate but will also be able to download a completion badge for use on social media.


Happy EOFY

Our finance team Jane and Leanne working hard in the board room preparing for End Of Financial Year activities.


Proteus Team Visits
Other Offices Around Australia

Over the past weeks our team have been travelling to client sites and also to other Proteus centres across Australia. This week we saw Brett Winkler with the team in Brisbane, Grant Davis running a program for the UK from our Melbourne office and Jane Penny and Leanne Keillor with Co-CEOs visiting our Noosa Heads office.


Lisa Cutler Visits Tasmania

Lisa Cutler was also on the road again delivering our Creating a Positive Workplace Culture workshop in Launceston for the Tasmanian Health Service.


Follow Us On LinkedIn

Every week we post inspirational articles, events and information on LinkedIn and we would love you to be a part of that. So, if you would like to follow Proteus Leadership on LinkedIn and keep informed, then click on the button below.

You can also follow us on Facebook, Instagram,  Youtube and/or TikTok.

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What People Have Been Saying
About Training With Proteus


"Absolutely loved it! Best training session I've ever been to. With the changes that we are going through as a company (some forced by economic pressures and competitor competition) we need to develop a dynamic and positive culture to get the most out of our staff. This session was inspiring. I couldn't wait to get back to the office to start to implement some of the ideas."

- Kylie Jolley - Karndean Design flooring


"The program was positive and gave me a new look on culture within my organisation. It gave me new techniques and ideas to implement, and I loved being able to learn about them in an interactive way (i.e. discussing topics in small groups). This would've been the most engaging Zoom I have done."

- Rebecca Moyne - Copper Coast Council





"Training was highly engaging both with the facilitator and participants. Culture of engagement was initiated within 10 minutes of the series and continued throughout. Proteus were excellent at using the Zoom platform also."

- Rachel Loli - Department of Justice and Attorney General - QLD





"I loved every minute of this course. I came away feeling energised, reinvigorated and full of ideas that were almost ready to implement! Thanks to Richard for his leadership, a really awesome investment!"

- Amanda Cunningham-Moody - City of Gold Coast


"This was a fantastic program, well facilitated with great content and delivered in an engaging way with plenty of scope for two way conversation and application to varied businesses and industries. The supporting materials provided were also really comprehensive and provided tangible tools to take away."

- Jurek Stopczynski - Mission Australia


"My head is spinning from all the knowledge I gained during this program. The practical tools and templates will be invaluable to me. The pace of the program was perfect; content relevant; and there was plenty of opportunity for discussion and hearing from others. I thought using a real work situation in the practical components was genius. I now have two-thirds of my work completed. The facilitators' knowledge was contemporary, and they both listened to participants. I enjoyed the snippets of humour throughout the program."

- Kate Britton - Clinical Skills Development Service





"The program experience has reached above my expectations, the ability to be able to externally share obstacles and establishing ways to overcome circumstance was an eye opening. Program that is a worthwhile personal and professional development."

- Chelsea Laciste - Anglicare Southern Queensland




Feature Program
The Service Factor
Virtual Workshop

Next program:

17th August - REGISTER NOW!

Getting everyone on the same service page
By the end of the program participants will have rediscovered the importance of both internal and external customer service.
They will be able to develop strategies and techniques to provide positive, passionate and professional service to both their customers and across their organisation.
Participants will create a shared understanding and language to drive the service factor across their team or organisation.


  • The Service Factor Model
  • Internal Vs. External Service
  • Your Most Important Customers
  • Servile Or Service
  • The Customer Service Gene
  • Meeting Customer Expectations – Systems And Style
  • Teaching People To Care
  • Going Above And Below Expectations
  • Handling Criticism – A Complaint Is A Gift

Register Now